12 thoughts on “Who do I contact if I have questions, problems, suggestions or criticism?

    • Valerie Dratwa Reply

      Hello Flo,
      You can add or remove challenges at the beginning of each fasting week. Before you start your week, you can scroll down and there you will see that some challenges have already been added to your week. They are suggested to you based on your goals and progress. You can also delete them by clicking on the waste bin icon and all the way at the bottom you have the option to “add challenges”.

  1. Unhappy Customer Reply

    This app is a scam!!!! The app doesn’t work. They take your money but offer no support when the app is broke. The email info here does NOT work.

    • Valerie Dratwa Reply

      Hello,
      We are very sorry that you had to make this negative experience. Please contact our support team (support@bodyfast.de). We will take care of your request as soon as possible and will definitely find a solution.
      Thank you! 🙂

  2. Kelly Reply

    I downloaded the free app but it took a very long time to open then when I clicked get started it just kept loading so I restarted my phone thinking that would help and now I can’t get back in it won’t open up!

    • Valerie Dratwa Reply

      Hello Kelly,
      Please excuse the inconveniences. Can you please contact our support team (support@bodyfast.de)? They will be happy helping you out as soon as possible. Thank you!

  3. Nichole Robinson Reply

    I’m trying to cancel this subscription please help I want a refund and I don’t want my card charged any longer

    • Valerie Dratwa Reply

      Hello Nichole,
      In order to initiate a refund please contact our support team (support@bodyfast.de). They will check your request and gladly help you further. 🙂

    • Valerie Dratwa Reply

      Hello Sophy,
      Our coach subscriptions cannot be paid on a monthly or weekly basis, unfortunately. This is why you are charged with the total amount at the beginning of your subscription.
      But you can select the one moth subscription where you pay on a monthly basis.
      I hope this helps you. 🙂

    • Valerie Dratwa Reply

      Hello Sara,
      you can manually move your fasting times so that they fit your lifestyle better. Just press “Change times” buttons at the start of a week or even during the week. Afterwards you can tap on a green / orange area in the bar chart to move the fasting period or change its duration.
      If you want to add an additional fasting period, tab on “Add period” and then tab on a grey are to place the new period.
      You can also enter your meal times so that the app can adjust your times better automatically. 🙂

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