16 comentarios sobre “¿A quién debo dirigirme si tengo preguntas, problemas, sugerencias o críticas?

    • Valerie Dratwa Contestar

      Hello Flo,
      You can add or remove challenges at the beginning of each fasting week. Before you start your week, you can scroll down and there you will see that some challenges have already been added to your week. They are suggested to you based on your goals and progress. You can also delete them by clicking on the waste bin icon and all the way at the bottom you have the option to “add challenges”.

  1. Unhappy Customer Contestar

    This app is a scam!!!! The app doesn’t work. They take your money but offer no support when the app is broke. The email info here does NOT work.

    • Valerie Dratwa Contestar

      We are very sorry that you had to make this negative experience. Please contact our support team (support@bodyfast.de). We will take care of your request as soon as possible and will definitely find a solution.
      Thank you! 🙂

  2. Kelly Contestar

    I downloaded the free app but it took a very long time to open then when I clicked get started it just kept loading so I restarted my phone thinking that would help and now I can’t get back in it won’t open up!

    • Valerie Dratwa Contestar

      Hello Kelly,
      Please excuse the inconveniences. Can you please contact our support team (support@bodyfast.de)? They will be happy helping you out as soon as possible. Thank you!

  3. Nichole Robinson Contestar

    I’m trying to cancel this subscription please help I want a refund and I don’t want my card charged any longer

    • Valerie Dratwa Contestar

      Hello Nichole,
      In order to initiate a refund please contact our support team (support@bodyfast.de). They will check your request and gladly help you further. 🙂

    • Valerie Dratwa Contestar

      Hello Sophy,
      Our coach subscriptions cannot be paid on a monthly or weekly basis, unfortunately. This is why you are charged with the total amount at the beginning of your subscription.
      But you can select the one moth subscription where you pay on a monthly basis.
      I hope this helps you. 🙂

    • Valerie Dratwa Contestar

      Hello Sara,
      you can manually move your fasting times so that they fit your lifestyle better. Just press “Change times” buttons at the start of a week or even during the week. Afterwards you can tap on a green / orange area in the bar chart to move the fasting period or change its duration.
      If you want to add an additional fasting period, tab on “Add period” and then tab on a grey are to place the new period.
      You can also enter your meal times so that the app can adjust your times better automatically. 🙂

  4. Kerena Contestar

    I love BodyFast and am up to Week 7
    I have a new iPhone but I’m can’t log into the App on my new phone.
    I can still open & use it on my old phone when near our WiFi.
    How do I transfer?
    Cheers, Kerena

    • Valerie Dratwa Contestar

      Hello Kerena,
      you can log back into your old account by entering the same e-mail address you used on your old phone.
      If you have troubles or need help with that, please contact our support team (support@bodyfast.de).
      They will gladly help you as soon as possible! 🙂

    • Valerie Dratwa Contestar

      Hello Vikki,
      The subscription can easily be cancelled by yourself in your appstore account. If you need assistance, please contact our support team (support@bodyfast.app) 🙂

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